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DataRecs Docs

Support

In-platform support

Section titled “In-platform support”

The fastest way to reach us is from inside DataRecs itself — a support conversation is tied to your tenant, so we can see your account context immediately.

Terminal window
datarecs support create
datarecs support list
datarecs support view <id>
datarecs support reply <id>

The same is available from the Console’s support section, and via the REST API.

What to include

Section titled “What to include”

When opening a request, include:

  • The workspace, connection, job, or run ID involved, if applicable.
  • What you expected to happen vs. what actually happened.
  • Any error code or message you saw (see Errors & Troubleshooting first — many common issues are covered there).

Status and incident communications

Section titled “Status and incident communications”

A public status page is not yet live. If you’re experiencing what looks like a platform-wide issue, open a support request rather than waiting for a status update.

Next steps

Section titled “Next steps”